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♥ FREQUENTLY ASKED QUESTIONS ♥
General Question
Q : Are these cosmetic lenses safe to use?
A : Yes, they are definitely safe to use, but please remember that these lenses are for cosmetic purpose and should not be worn in excess of the recommended wearing schedule of not more than 8 hours per day.
Q : Do you sell toric lenses?
A : Currently we do not carry any toric lenses.
Q : Are these cosmetic lenses daily, monthly or yearly disposable?
A : All lenses sold here are yearly disposable but for hygienic purposes, it is advisable to throw them after 3-6 months usage.
Q : How long can the lenses last if they remain sealed?
A : The term of validity or expiry date is stated on the packaging label itself. Generally, it's between 2-4 years after the manufactured date.
Q : Will my vision becomes blur when I wear cosmetic contact lenses?
A : First time wearer might experience blur in vision due to reduced amount of light that enter your eyes. However, this is normal and you will slowly adapt to the changes after several times of wearing. Please consult your eye care practitioner for a beginner suggested wearing schedule and proper lens care guideline.
Q : Are these cosmetic lenses safe to use?
A : Yes, they are definitely safe to use, but please remember that these lenses are for cosmetic purpose and should not be worn in excess of the recommended wearing schedule of not more than 8 hours per day.
Q : Do you sell toric lenses?
A : Currently we do not carry any toric lenses.
Q : Are these cosmetic lenses daily, monthly or yearly disposable?
A : All lenses sold here are yearly disposable but for hygienic purposes, it is advisable to throw them after 3-6 months usage.
Q : How long can the lenses last if they remain sealed?
A : The term of validity or expiry date is stated on the packaging label itself. Generally, it's between 2-4 years after the manufactured date.
Q : Will my vision becomes blur when I wear cosmetic contact lenses?
A : First time wearer might experience blur in vision due to reduced amount of light that enter your eyes. However, this is normal and you will slowly adapt to the changes after several times of wearing. Please consult your eye care practitioner for a beginner suggested wearing schedule and proper lens care guideline.
Shipping & Payment
Q : Do you ship to Australia?
A : We provide worldwide shipping, however shipping fee applies. Please refer to delivery for more information regarding shipping fee.
Q : Will I get taxed or any handling charges?
A : There is no handling charge. Taxes and duty depends on your country import policy. Please check with your postal service regarding customs fees you may incur. Normally you will not get taxed as all overseas parcel will be labelled as "gifts".
Q : What is the accepted form of payment?
A : For payment related information, please click here.
Q : Do you ship to Australia?
A : We provide worldwide shipping, however shipping fee applies. Please refer to delivery for more information regarding shipping fee.
Q : Will I get taxed or any handling charges?
A : There is no handling charge. Taxes and duty depends on your country import policy. Please check with your postal service regarding customs fees you may incur. Normally you will not get taxed as all overseas parcel will be labelled as "gifts".
Q : What is the accepted form of payment?
A : For payment related information, please click here.
Degree & Prescription
Q : I have never been to an optician before. Can you prescribe my lenses?
A : We do not prescribe contact lenses. All individuals should seek an optician's or eye care professional's help regarding their own degree/power before placing an order.
Q : Can I choose different prescription for a pair of lenses?
A : Yes, you can choose different prescription for left and right eyes.
Q : I have never been to an optician before. Can you prescribe my lenses?
A : We do not prescribe contact lenses. All individuals should seek an optician's or eye care professional's help regarding their own degree/power before placing an order.
Q : Can I choose different prescription for a pair of lenses?
A : Yes, you can choose different prescription for left and right eyes.
Returns & Exchanges
Q : What can I do if I have received a faulty/damaged product?
A : Please refer to our terms & policies for more information.
Q : If I am not satisfied with the item I purchased, can I return it for an exchange for something else?
A : Sorry, we do not accept exchange of items that are unsatisfactory for any reason.
For any questions that are not stated above, please submit them to [email protected].
Q : What can I do if I have received a faulty/damaged product?
A : Please refer to our terms & policies for more information.
Q : If I am not satisfied with the item I purchased, can I return it for an exchange for something else?
A : Sorry, we do not accept exchange of items that are unsatisfactory for any reason.
For any questions that are not stated above, please submit them to [email protected].
Disclaimer : Information on this site is provided for informational purposes only. It is not meant to substitute the advice provided by your optometrist, optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
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