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♥ TERMS & POLICIES ♥
Delivery & Payment
Returns & Replacements
Health Related Issue
Other Policies
Rights & Disclaimer
- Payment must be made upon order confirmation. We may withhold/cancel the order if payment is not received in full cleared funds.
- If you wish to cancel your orders after payment was made, no refunds will be given. Refunds will only be given if your orders are out of stock. For buyers who made payment via Paypal, you will be responsible for all Paypal charges if you were to opt for a refund.
- Those who opted for meet up/self collection (Singapore), please collect your items from us within 2 months of its arrival. After which, we will dispose any items that are not collected & no refund will be made. You can change to other form of delivery if you are not free to collect.
- Please note that we'll not be liable for any lost item via regular postage, delayed delivery by postal services, invalid or incomplete address provided, shifted house after we mailed out your orders & items that are not collected at post office due to unsuccessful delivery.
- We ensured that all items are sealed and packed properly before sending them out to our customers, we will not be responsible for any damages caused by the any delivery services.
- We will not be responsible if our suppliers were to went missing with your money, stocks were detained or confiscated by the custom or whereby anything goes wrong & stocks are unable to be collected. If any of such cases were to happened, no refund will be given.
Returns & Replacements
- All item(s) purchased are non refundable.
- All item(s) purchased are non returnable or exchangeable except for product which is found defective before sealed vials is opened.
- If you received item(s) that is defective, please contact us immediately within 7 days with our invoice and payment confirmation to arrange for a replacement.
- Returned items must be in sealed and good condition, otherwise it will not eligible for replacement.
- Item(s) shipped to us without contacting us will not be accepted. Request for a replacement after 7 days will not be accepted as well.
- Should a return be necessary, please pack the item(s) by your own method or contact us for more details, we will guide you through the process.
- Customers will be responsible for the cost of returning the lenses to us, this includes packaging and shipping. If Girlsatsixteen had made a mistake, only then we will refund you the costs that you have incurred on sending the products back to us.
- We will always check through all lenses in case if there's any obvious defects before sending it out, however we advise all customers to check on your items again carefully before opening the sealed vial.
Health Related Issue
- Girlsatsixteen only sprees authentic, Made in Korea, soft cosmetic lenses. Please do not place orders if in doubt.
- We do not prescribe. Please consult/check with your optometrist, optician prior to placing orders especially if you are a first time contact lens user.
- We will not be responsible for any health issue, problem, infection or any injury caused to your eyes due to ill fitting or unsuitable contact lens, or your own negligence in handling the contact lens.
- It is advised to check product specifications before placing orders and ensure you take proper care of your own lenses.
- Please discontinue usage of cosmetic lenses if you experience any pain or discomfort.
Other Policies
- Sprees/Preorder could take up to a while before arrival due to many factors. Impatient spree-ers who cannot wait, please do not place orders.
- We will update you automatically once your items is ready to post or collect, please do not constantly spam us emails or message, regarding items arrival. Such spam mails/messages will be ignored.
- We reserved the rights to change +- 0.25/0.50 degree, if stock is not available for your degree and replacement designs/colors are not made by the buyers. If +- 0.25/0.50 degree is still not available, the out of stock lenses will then be cancelled.
- All users personal information that entered in our website is fully confidential and will not be exposed to any third parties that are not involved.
Rights & Disclaimer
- Our management reserved all rights to refuse a sales/reject a return.
- It is the customers' responsibilities to read all our terms & policies, prior to ordering. We will assumed that you've read and agreed to our terms & policies once you place your order with us.
- We reserved the rights to amend any of the terms above without prior notices.
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